Shipping policy
- All orders are shipped from Portugal;
- Orders are processed and shipped the same day or on the next working day, depending on the time the order is placed.
- Orders are delivered to the shipping address provided at checkout. Please make sure your delivery details are correct before completing your purchase.
Portugal
Mainland Portugal
Orders are shipped via NACEX using the E-NACEX service.
Estimated delivery time: next working day.
Orders placed on a working day before 12:00 PM (WET) will normally be processed and shipped the same day and are expected to arrive on the next working day.
Orders placed after 12:00 PM, or on weekends and public holidays, will be processed on the next working day.
Shipping: €4.50
Free shipping on orders over €100
Orders to the Portuguese Islands are shipped via CTT.
Free shipping on orders over €100
Spain
Mainland Spain
Orders are shipped via NACEX using the E-NACEX service.
Estimated delivery time: up to 48 hours.
Orders placed on a working day before 12:00 PM (WET) will normally be processed and shipped the same day and are expected to arrive within 48 hours.
Orders placed after 12:00 PM, or on weekends and public holidays, will be processed on the next working day.
Shipping: €6.95
Free shipping on orders over €150
Balearic & Canary Islands, Ceuta & Melilla
Orders are shipped via CTT.
Estimated delivery time: 3–4 working days.
Shipping: €7.55
Free shipping on orders over €175
Europe
Orders to the rest of Europe are shipped via CTT.
Estimated delivery time: 3–4 working days.
Shipping: €7.55
Free shipping on orders over €175
Delivery times are estimates and may vary depending on the destination, carrier, public holidays or circumstances beyond our control.
NON-EU COUNTRIES & CUSTOMS
All non-EU countries may be subject to customs fees and import duties. These charges are not included in your purchase total and are the responsibility of the customer.
Customs fees are unique to each country and are charged once the package arrives at its destination. If applicable, you will receive an email from the carrier with a secure link to complete the payment.
If the customer refuses to pay these fees and the package is returned to us, WATERA reserves the right to deduct any associated costs — including return shipping — from the total refund.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive an email with the tracking number for you to follow.
If you do not receive the email, please contact info@shopwatera.com
CAN I CHANGE THE ADDRESS OF MY ORDER?
You can only change the address of your order if it has not yet been shipped.
Please contact our team immediately with your order number to info@shopwatera.com so that we can help you as quickly as possible.
MY ORDER HASN’T ARRIVED YET. WHAT SHOULD I DO?
We do our best to ensure all orders are delivered as quickly as possible.
If your order hasn’t arrived within the estimated delivery window, please reach out to us at info@shopwatera.com with your name and order number — our team will be happy to assist and track your package for you.
CUSTOMER RESPONSIBILITY FOR ADDRESS ACCURACY AND RETURN COSTS
It is the customer’s responsibility to ensure that all shipping and contact information provided at checkout is correct.
If a package is returned to our address in Portugal due to incorrect or incomplete address details, the customer will be responsible for all return and reshipping costs.
Any delays or additional fees caused by customs policies or local regulations in the destination country will also be the customer's responsibility.
To avoid any inconvenience, we strongly recommend reviewing all delivery details carefully before completing your purchase.