Terms of service

Last updated: 01/01/2025

1. INTRODUCTION
This document outlines the terms and conditions for the use of this website (https://shopwatera.com) and any purchases made through it.
By using this website or placing an order, you agree to these Terms and Conditions.
These terms may be updated without prior notice, and it is your responsibility to review them periodically. Any changes will be effective upon publication on the website.

2. OUR COMPANY DETAILS
This website is operated under the name WATERA, with address at Praça Gil Vicente, 10, 2800-013, Almada, Portugal, VAT number PT314952292, and contact email info@shopwatera.com.

3. YOUR DATA AND USE OF THE WEBSITE
By using this website, you consent to the processing of your personal information and confirm that all data provided is accurate and truthful.

4. USE OF OUR WEBSITE
By using this website or placing an order, you agree to the following:
4.1. use the website only for lawful enquiries or orders;
4.2. not to place any false or fraudulent orders;
4.3. provide accurate contact and delivery information.

By placing an order, you confirm that you are over 18 years old and have the legal capacity to enter into contracts.

5. PRICES AND PAYMENT
All prices are listed in euros (€) and include applicable VAT. The total amount of the order includes:
– Product prices;
– Applicable discounts;
– Shipping fees (if applicable).

We use secure payment gateways such as Stripe, PayPal, and other certified providers. All transactions are encrypted and secure.

6. SHIPPING AND DELIVERY
Orders are shipped to the address provided by the customer. Delivery times vary depending on the destination and carrier.
WATERA is not responsible for delays beyond our control, including strikes, courier issues, or force majeure events.

6.1 International Shipping
We offer international shipping to selected countries. Delivery times and costs vary by destination and will be shown at checkout. Customs duties or local taxes may apply and are the sole responsibility of the customer.

7. RETURNS AND EXCHANGES
You have the right to return products within 14 days of receiving your order, provided that:
– Items have not been used;
– They are in perfect condition;
– They retain the original tags and packaging.

For full details, please see our Returns & Exchanges Policy.

8. INTELLECTUAL PROPERTY
All content on this website — including texts, images, logos, designs, and videos — is the exclusive property of WATERA and is protected by copyright and intellectual property laws.
Reproduction or use without prior written consent is strictly prohibited.

9. DATA PROTECTION
Personal data collected is used solely for:
– Order processing;
– Customer communication;
– Improving user experience.

See our Privacy Policy for full details.